Hey there, I purchased a Dyson V15 from Media Markt in November 2021. The device stopped working in June 2023. Dyson's customer service sent a report offering to exchange or refund your purchase. But Media Markt wouldn't replace my product and said they had a different stock code, asking for the price difference instead. I reached out to Dyson, and they recommended taking the product back to Media Markt. They said they would give us the price difference. I did what they suggested and took the product back to Media Markt. Afterwards, I got a check from Dyson. The prices of the products went up by 4,000 TL on that day. I reached out to Dyson, and they said they would make an update, but it's been 20 days and I still haven't heard back from them. I've called many times, but I haven't gotten any response.
Hello, the Dyson V11 Absolute Extra cordless vacuum I bought from Media Markt on 01.08.2021 broke down and was sent to service through Media Markt. The warranty expired in August 2023, but we had extra insurance from Media Markt. They told me that the vacuum couldn't be fixed, and they decided to wr...
On May 13, 2022, I bought a Dyson air cleaner from the Media Markt store. During the purchase, the store staff stated that the brand had given me one replacement filter and that it would be sent to me when I requested it from Dyson after the purchase. While I was in the store, I called Dyson custome...
On January 23, 2025, I purchased a Dyson Airstrait from Media Markt. Upon using the product, I noticed several serious issues. The test/reset button was not working consistently—it sometimes functioned but often did not. When it did work, the device released an excessive amount of steam, to the poin...
I bought a Dyson V15 cordless vacuum cleaner from Media Markt on March 3, 2023. They said it came with a docking station and a spare battery, but when I opened the box at home, neither was there. To make matters worse, when I attempted to charge the vacuum, the blue light only blinked for 2/3 of a s...
I purchased a Dyson V11 vacuum cleaner from Media Markt in 2020. On September 8, 2024, before the warranty period expired, I encountered an issue with the vacuum cleaner's battery. I contacted Media Markt customer service for a replacement, and the customer representative created a record for the is...
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