Hello, the Dyson V11 Absolute Extra cordless vacuum I bought from Media Markt on 01.08.2021 broke down and was sent to service through Media Markt. The warranty expired in August 2023, but we had extra insurance from Media Markt. They told me that the vacuum couldn't be fixed, and they decided to write it off. They said they could give back 70% of the money you paid for it. Why can't you find parts and fix a device that was purchased only two years ago? Dyson doesn't support their product that can't be fixed and tells customers to go to Media Markt. Media Markt takes our money by offering extra insurance, but when it comes to replacing products covered by the insurance, they refuse to do so. I asked for my product back, and I'm going to file a complaint with the Consumer Arbitration Board. Today, they want to give me a refund that is less than what I paid two years ago for a product that now costs 16,000 TL. This is really unfair and doesn't match the company's reputation.
Hey there, I purchased a Dyson V15 from Media Markt in November 2021. The device stopped working in June 2023. Dyson's customer service sent a report offering to exchange or refund your purchase. But Media Markt wouldn't replace my product and said they had a different stock code, asking for the pri...
I purchased a Dyson V11 vacuum cleaner from Media Markt in 2020. On September 8, 2024, before the warranty period expired, I encountered an issue with the vacuum cleaner's battery. I contacted Media Markt customer service for a replacement, and the customer representative created a record for the is...
About two and a half years ago, I bought a Dyson V12 vacuum cleaner from Media Markt. In October 2023, two months before the warranty expired, one of the vacuum heads failed. I contacted customer support to request a replacement or repair. During a video call, the representative confirmed the faulty...
In 2021, I purchased a Dyson V8 Animal cordless vacuum from Media Markt for my dowry. At the time of purchase, I was told that every attachment would be eligible for a one-time free replacement. I started using the vacuum on 05.06.2022. For the past two months, the motor has been stuttering during u...
I bought a Dyson V10 cordless vacuum from MediaMarkt in November 2022. Since we already had a corded Dyson model at home, this one wasn’t used heavily. Still, within the first year, the vacuum began cutting power mid-use—even when the power button was fully pressed. Dyson acknowledged the issue and ...
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