I own a Dyson v10 Absolute model vacuum cleaner, and I've had to send it in for service about four times. Three of these instances were within the warranty period. Despite my constant complaints about malfunctions and low battery performance, the service repeatedly assured me that there was no issue with the battery. Instead, they frequently replaced various parts. Now, the warranty has expired, and I've sent it in for service again. This time, the service quoted me 3750 TL, including the cost of a new battery and filter. It's evident that my vacuum cleaner had a battery problem from the beginning. During the warranty period, they ignored my requests to replace the battery, but now, conveniently after the warranty has ended, they admit the problem is the battery. I'll reluctantly pay this service fee, but I'm also planning to file a complaint with the Consumer Arbitration Committee tomorrow, supported by my previous service records.
I am a Dyson V10 vacuum user. About a month after I received the product, it broke down. When I pressed the power button, only the indicator lights came on, but the vacuum wouldn’t run — or it would start and then suddenly stop. When I called Dyson’s customer service, I was directed to technical sup...
I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable. First, Dyson returned my device in a completely different box,...
I purchased my Dyson V15 Detect Absolute (Product Code: 394451-01) from an authorized Dyson store on August 19, 2022. From the very first day, the battery has never been able to clean my 90 m² home on a single charge. I reported this issue multiple times, but Dyson provided no effective solution. N...
I called the Dyson Support line because my V11 Absolute vacuum cleaner had reduced suction power, gave an "empty the dust bin" when it was empty and "filter washing" warning, and stopped working. Support said that there was a filter failure. I ordered a filter and I installed it, but the problem was...
I’ve owned my Dyson V12 for exactly three years, and from day one, it’s been a constant headache. The vacuum has been sent to service at least five separate times, which is all officially recorded. And now, it won’t even power on. Just two days ago, I handed it over to the authorized service center...
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