Hello; I submitted my V8 model product from Dyson within the warranty coverage due to its current malfunction. They only received the upper mechanism, claiming it was not a defect but a filter cleaning issue, and returned it to me after cleaning. When I insisted that the malfunction persisted when using it in November, they assured me the issue would be resolved after cleaning. Two months later, the same malfunction recurred. Upon returning the product to the authorized service, they charged me 4,700₺ for the same issue, citing that the warranty had expired. I had already brought it to you before the warranty expired, and you refused to acknowledge the fault, instead returning it to me after cleaning. So why did you now charge me for repairs and claim the warranty had expired? Dyson, you're regrettably and profiting unfairly. It's unethical to address issues after the warranty has expired when they were within warranty earlier.
I bought the Dyson V12 vertical vacuum in November 2022, and by December 2023, it started malfunctioning. The vacuum wouldn’t turn on without several attempts, so I sent it for repair. The issue was covered under warranty. However, just one year later, in December 2024, the same issue happened again...
My Dyson V8 upright vacuum cleaner shut down spontaneously about two weeks ago and wouldn't turn back on. The appliance's warranty has expired. To resolve the issue, I first tried a different outlet and checked the filter, but to no avail. Dyson customer service was contacted, and a video conference...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
Friends, my Dyson product malfunctioned, and after the authorized service allegedly repaired it, the issue persisted. When I used the product for the fourth time, I noticed a burnt smell again. Upon contacting them, they claimed it's out of warranty, despite me paying ₺2500. After 45 days, it malfun...
It's been 3 years since I purchased my Dyson V8 Animal model vacuum cleaner in Turkey. Recently, it started to work intermittently, so I decided to send it in for servicing. After some discussions with the service team, they informed me that I needed to replace two headers, filters, and the main bod...
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