Dyson Refuses Providing Support Unless You Turn On Your Mobile Camera!
After my air purifier malfunctioned, I sent a message to Dyson’s support line. When I didn’t get a response in more than 24 hours, I called them. The support representative refused to assist me because I didn’t turn on my phone camera. I offered to take a picture of the error and send it, but they refused. I asked to speak with a manager, but they didn’t allow that either. They insist on using foreign software to observe through my phone and won’t provide support without it. They refuse to identify and fix the malfunction of my device, which is still under warranty. I don’t think this is legally acceptable. If you don’t have a smartphone, your camera is broken, or you don’t want to show your surroundings to their support staff, you can’t get support from Dyson. This is not what I paid for. Never again, NEVER DYSON!
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey
Despite my saying that I can't make a video call, you sending me an email with the same standard text means that you are not listening to any complaints. I want to send you my product, which is under warranty, for repair, and for this, I am requesting an address and shipping information.
