My Dyson air purifier stopped working properly. I sent it to Dyson for service. They called and said, "It's impossible to fix it. We need to give you a new one, which is not possible for now, or refund your money." I chose the refund. They agreed, saying it would be in my bank account within 14 business days. It's been more than 30 business days, and nothing has happened. During this process, I called them maybe more than three times, and all they say is, "Ah, we're sorry. This is not normal. Don't worry; it will be in your account soon. Just wait."
Well, I am a lawyer. I didn't want to warn them via legal action. At first, I wanted to talk and assert my rights. But, of course, things don't always work out that way. Just wanted to let you all know about this approach of Dyson. Don't break the law!
I am bored with the Dyson air purifier I purchased. It's been to the service center several times, and they even lost the remote control during one of the repairs. Instead of replacing it, they sent a broken and entirely different remote. When I asked for a replacement, they said the original remote...
I tried to order a recently released air purifier from Dyson's website on March 18, 2024, at 17:21. Despite a deduction of ₺26,999 from my credit card account, no order was processed. Apologies, but it seems like there was an error on the website. There was no reply through SMS or email. Upon reachi...
After my air purifier malfunctioned, I sent a message to Dyson’s support line. When I didn’t get a response in more than 24 hours, I called them. The support representative refused to assist me because I didn’t turn on my phone camera. I offered to take a picture of the error and send it, but they r...
I purchased the Dyson Hot and Cool Air Purifier at the end of November 2023. After 2 weeks, an exclamation mark appeared in the triangle. Customer service said it needed a software update. After a week of trying and calling at least four times, they came and picked it up. When I called customer serv...
I sent back my Dyson on May 12 and was anticipating a prompt refund. I was told, t I only have 14 days to request a refund. I waited the allotted time without complaining, but the refund procedure never concluded. The 14-day waiting period starts once the goods arrives at Dyson's warehouse, as expla...
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