I purchased the latest Dyson Gen 5 vacuum cleaner about 6 months ago. Within the first month, the side clips on the carpet head fell off, as shown in the pictures and videos I'll provide. Later, the elbow joint of the under-furniture accessory broke. I placed an order for a replacement on August 8th, but since this product is not manufactured in Turkey, there is no stock of spare parts. So, for customers like me who fell for the good advertising and spent ₺27,000 on this vacuum, it's a tough luck situation. It feels like a classic bait-and-switch tactic.
For such an expensive product, it's quite clever—though frustrating—that no spare parts are available! As for the suction quality of the vacuum, there is definitely no exceptional performance. There's a steel blade inside that supposedly chops debris into fine particles, but all it does is clog the machine and falsely claim to pick up very fine dust. Honestly, even the simplest corded vacuum can do the same job. One difference is that it has a high-power mode that is very strong, but when you use it, the motor overheats, and the battery drains quickly. I avoid using that mode out of fear.
Forget about Dyson sending spare parts or replacing the product; those are all false promises. I will pursue all my legal rights. Consumer rights should protect and take action against such practices.
I bought a Dyson Gen5 vacuum cleaner on September 23, 2023. The carpet head stopped working a few days later. I sent an email, received instructions, and sent a video. They assured me that a replacement part would be sent to me. There was no response after a few more days. I contacted them again via...
I purchased the Dyson V15 vacuum cleaner two years ago, spending what was almost equivalent to a full month’s salary at the time. Now, just three months after the warranty expired, the carpet cleaning head has completely stopped working, and Dyson refuses to provide a replacement. To make things wo...
The round piece at the joint of the digital motorbar sweeping head of the Dyson Gen 5 Detect wireless vacuum cleaner, which I bought from Dyson.com on December 6, 2023, fell off by itself on March 1, 2024. Since the vacuum cleaner head lost its maneuverability, I initiated a video call with customer...
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
I bought a Dyson V11 brand vacuum cleaner in November 2020. Shortly after I started using it, there was a gap where the pipe and head enter, I called the company and they said it was 'user error', although they showed it differently in their advertisements regarding durability, we said it could be, ...
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