I Received a Damaged Dyson Airwrap and Used Attachment After Service Request

On March 24, I submitted a service request for my Dyson Airwrap (ID provided), due to power issues I believed were related to insufficient voltage. After waiting days, my product finally arrived back from service yesterday. However, what I received was completely unacceptable. The service note claims there was no issue with the device's power and that only the conical attachment had a fault, which was supposedly replaced. But the attachment in the box clearly shows signs of use — it has visible marks and residue on it, and it is definitely not new.

To make matters worse, I had carefully packaged the device in its original storage case to prevent any damage. Yet when it was returned to me, the lid of the case was broken. I paid ₺20,000 for this product, and Dyson is selling that same storage case for ₺2,500 on their own site — now it’s worthless and broken, and their customer support says they won’t take responsibility. They even implied I could have sent it damaged, which is insulting and dishonest.

This experience has completely eroded my trust in Dyson Turkey. If you can’t stand behind your premium-priced product and return it properly after a service request, how can you expect loyal customers to continue recommending or buying from you?

I am extremely frustrated and disappointed. I will be escalating this to the Consumer Rights Board if a fair resolution is not provided immediately. Dyson must take full responsibility for the damaged case and the fact that a supposedly new attachment is visibly used.