Dyson Delayed My V15 Vacuum Attachment Replacement for Over a Month
About two months after purchasing the Dyson V15 vacuum, the attachment stopped working. When I contacted customer service, they were responsive and, after a video call, determined that a new attachment needed to be sent. However, they informed me that it was out of stock but would be restocked soon. They assured me that I would receive an update once the stock was available, but I have not heard anything since. It has now been a month since that conversation, yet the stock has not been updated, and the attachment has not been sent. I have followed up multiple times, but each time, I was told to wait without any clear timeline. I request that the replacement be sent as soon as possible. For those considering buying a Dyson, it may be worth looking into other brands.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
