About two months after purchasing the Dyson V15 vacuum, the attachment stopped working. When I contacted customer service, they were responsive and, after a video call, determined that a new attachment needed to be sent. However, they informed me that it was out of stock but would be restocked soon. They assured me that I would receive an update once the stock was available, but I have not heard anything since. It has now been a month since that conversation, yet the stock has not been updated, and the attachment has not been sent. I have followed up multiple times, but each time, I was told to wait without any clear timeline. I request that the replacement be sent as soon as possible. For those considering buying a Dyson, it may be worth looking into other brands.
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
I had a frustrating experience with my Dyson V15 vacuum cleaner. The rigid floor attachment on the side broke. They informed me that they didn't have the original attachment in stock, but they would send an equivalent replacement. I agreed, but the received attachment is nothing like the original. I...
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
I got the Dyson V12 vacuum, but the attachment for cleaning under the couch broke. I've been waiting for a replacement since October 27th. It's been two months, and they can't provide a new one because it's out of stock. I've been left stranded for two months, resorting to using a regular vacuum cle...
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