I got the Dyson V12 vacuum, but the attachment for cleaning under the couch broke. I've been waiting for a replacement since October 27th. It's been two months, and they can't provide a new one because it's out of stock. I've been left stranded for two months, resorting to using a regular vacuum cleaner. Why doesn't a big company like this place an order before running out of stock and leave people in a bind? The spare parts supply is terrible. Before making a purchase, I'd recommend looking into other brands. Unfortunately, this site doesn't allow for more expressive language.
The furniture attachment for my Dyson V12 Slim Absolute vacuum cleaner, which I bought in April, broke after using it a few times. I placed an order for the spare part on August 17th, and they told me it's available and will be shipped soon. But then, in the next call, they told me that they don't h...
My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.” Since the...
About two months after purchasing the Dyson V15 vacuum, the attachment stopped working. When I contacted customer service, they were responsive and, after a video call, determined that a new attachment needed to be sent. However, they informed me that it was out of stock but would be restocked soon....
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