Dyson V12 Vacuum Attachment for Cleaning Broke Under the Couch
I got the Dyson V12 vacuum, but the attachment for cleaning under the couch broke. I've been waiting for a replacement since October 27th. It's been two months, and they can't provide a new one because it's out of stock. I've been left stranded for two months, resorting to using a regular vacuum cleaner. Why doesn't a big company like this place an order before running out of stock and leave people in a bind? The spare parts supply is terrible. Before making a purchase, I'd recommend looking into other brands. Unfortunately, this site doesn't allow for more expressive language.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
You give everyone the same response, you have no solution. I knew I would receive such an automatic reply.
It's been three weeks since I lodged my complaint, and I'm still waiting for the spare part.
We have been waiting for 6 months now and gave up all hope. This brand is clearly a scam..