I trusted Dyson because of its warranty processes. I've always bought their products and still do. In the 8th month of owning my Dyson V12 vacuum cleaner, the pipe stretched and became impossible to vacuum with. Customer Services assured me the pipe would be replaced promptly, but it wasn't in stock and they promised to send it as soon as it was available. Now, two months later on January 17, 2024, there's been no improvement. My Dyson vacuum was my only one, and I've used it countless times at home with my 2-year-old daughter. My back is hurting from using it as a hand vacuum cleaner. I requested a replacement, and they said products not fixable with spare parts are replaced. But it's been two months, and the issue persists. What kind of stock issue is this? They're doing nothing to address my concerns. I have no idea how much longer I'll have to wait. I'll take this matter to all relevant authorities, including those in the USA. My disappointment is immense!
The pipe section of my Dyson V12 vacuum broke about two months ago. Since my warranty expires on December 28, 2024, I was told that I would need to purchase the replacement part myself. However, despite following up regularly with both Dyson’s website and customer service over the past two months, t...
On January 12th, 2023, I was notified that a part of my Dyson v12 vacuum needed to be replaced under warranty due to a tube issue. However, it has been two months and the part has still not been delivered. They keep telling me that they have no idea when the part will arrive and that I should wait. ...
On May 3, 2024, we contacted Dyson customer service to report an issue with our V12 vacuum's wand, which was covered under warranty. The representative assured us that a new wand would be shipped soon, mentioning it was currently out of stock but would arrive shortly. It's been a staggering 2.5 mont...
I don’t want to say I regret buying a Dyson, but my experience has been really disappointing. About two months ago, the pipe of my vacuum started coming loose. I contacted Dyson, and they said they would send me a new one. They mentioned it was out of stock but assured me I wouldn’t have to wait lon...
I purchased my Dyson V12 cordless vacuum directly from their official store, but shortly after, the vacuum tube developed an issue despite careful use. I contacted Dyson's support, and they confirmed the problem via a video call. From there, the waiting game began. Dyson created two orders for the r...
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