Dyson Turkey Order Disappears - No Tracking, No Support
I made a purchase on dyson.com.tr. I haven't received any tracking number or similar information. In addition, when I contacted customer service, I was informed that I would need to wait for 48 hours. After a couple of days, when I made another call, they informed me that they would need to create a ticket to address the problem. After finding out that I had been waiting for nothing for two days, the support staff let me know that the 48-hour time frame hadn't passed yet. They requested that I give them a call in two hours to start a ticket. Despite my best efforts, I was unable to obtain the vacuum cleaner and had to cancel the order. Instead of whining, I wanted to show appreciation to those who comprehend.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
