Unauthorized Charge for Duolingo Premium, Refund Requested

Yusuf
Duolingo
August 20, 2024 4:59 PM104

I downloaded the Duolingo language app and was offered a 2-week free Premium trial. They assured me that I would be notified 2 days before the end of the 14-day period and that any paid membership would be initiated only with my consent. However, today, on August 20, 2024, without any prior notice or my approval, Duolingo started a paid membership and charged 839 TL from my account. I am requesting a refund for this unauthorized charge and would not recommend this misleading app to anyone. This situation is unacceptable, and I expect my money to be returned promptly.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Duolingo charged me after the free trial without warning and denied a refund, how can I resolve this?

37 Complaint

Duolingo's 2-week free trial auto-charged me the annual fee without notice, how can I get a full refund?

35 Complaint

Similar Complaints

1

Duolingo's Free Trial Turns into Costly Subscription

Asmin
Duolingo
July 17, 2023 4:22 PM250

I decided to give Duolingo a try by signing up for their two-week free trial. They assured me that I would receive an em...

Duolingo Charged Me Without My Consent

Murat
Duolingo
May 17, 2023 4:50 PM229

I decided to sign up for Duolingo and use the trial period. During the registration process, it was made clear that ther...

1

Super Duolingo Charged Me Full Despite Offering a Monthly Plan

Berk
Duolingo
May 23, 2025 6:57 AM140

I subscribed to the Super Duolingo plan under the impression that it was a monthly payment option, as clearly shown duri...