Dpd Has Confirmed The Parcel That I Sent in There Care Has Been Lost
On 24 February, I sent a parcel with DPD, which has now been confirmed as lost. I used your service for a collection from my home, and the total value of the parcel contents together with the postage was £70. I have a tracking reference and an investigation number, which I have already provided directly to DPD. On 8 April, I received an email from DPD confirming that the parcel I sent is definitely lost. Despite this, I have been told that it is now too late to open a case, even though the confirmation of loss has only just been given to me. I find it unacceptable that my parcel has been lost while in DPD’s care and that, on top of this, I am being refused the opportunity to claim for my loss. I am requesting a full refund of £70 to cover both the contents of the parcel and the postage I paid. I also expect a clear explanation of why my parcel was lost and why I was informed that it was too late to open a case, only after DPD confirmed the loss.
