I stayed at DoubleTree by Hilton Ankara on January 18th, and unfortunately, I became a victim of a theft. A total of $4,600 in cash was swapped from my bag and replaced with 54 one-dollar bills. I reported this incident to the police on January 19th, and the surveillance footage has already been handed over to the authorities. However, after reviewing the footage, I have several concerns: 1. Why does the hotel have surveillance blind spots? 2. Why did the hotel staff push my luggage into a surveillance blind spot? 3. Why did it take 20 minutes for my luggage to be delivered to my room? I am extremely disappointed with this situation and request an immediate investigation into the matter. I hope the hotel takes responsibility and provides a satisfactory resolution. I look forward to your prompt response. Best regards, Zhang S***
For nearly a month, I’ve been waiting for updates about my two lost bags, but there has been no progress. Turkish Airlines staff seem uninterested in resolving the issue, and the lack of proper communication has left me feeling ignored. It’s baffling that such a globally recognized airline, with sys...
I stayed at the DoubleTree by Hilton Moda Hotel, and while I was away, someone messed with my luggage. When I was leaving, I realized that I had forgotten to take my money and a few packages from the front desk. My money got stolen and someone also opened my packages. I was surprised that nobody cal...
I booked a 2-room, 4-person stay at Xeno Eftalia Hotel in Alanya via Agoda for check-in on June 5, 2025. The total amount of ₺33,854.45 was paid in full, and my reservation was confirmed. After traveling 1,100 km, I was welcomed at the hotel—only to be told I had to pay an additional ₺11,000 simply ...
On April 14th, my spouse's baggage, registered under their name, was lost due to a mix-up while traveling from Buenos Aires to Istanbul Airport on Turkish Airlines flight TK 16. The baggage was mistakenly swapped with another bag of the same design, and the other passenger took my spouse's bag, leav...
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