DoubleTree by Hilton Bodrum Provided Poor Service and Inadequate Hygiene

We checked into DoubleTree by Hilton Bodrum Işıl Club Ultra All Inclusive Resort on the afternoon of August 24 for a five-day stay. Unfortunately, the initial welcome was almost nonexistent and did not reflect the level of service we expected from a resort of this standard.

On the very first day, water overflowed from the bathroom and reached the rooms of other guests staying next to us. We tried to overlook the issue and not let it affect our vacation, but this was only the beginning of the problems.

The dinner service was extremely disappointing and felt like a complete struggle to find a place to sit and get proper service. In my opinion, the overall experience was nowhere near worth the amount we paid. The service staff appeared unprofessional and inexperienced, behaving as if they were doing this type of work for the first time.

There were also far too few sunbeds by the sea, and the number available was clearly insufficient for the number of guests. Finding an available sunbed was practically impossible.

The dining areas also raised serious concerns regarding cleanliness and hygiene. Tables did not appear to be cleaned properly, and the overall hygiene standards were disappointing. The room cleaning was similarly inadequate and did not give us confidence in the hotel's hygiene standards.

For the price being charged, this hotel simply does not provide the level of service and quality that guests should reasonably expect. In my opinion, the experience falls far short of what is advertised and what customers are paying for.

I am extremely disappointed with my stay and believe that the hotel should seriously review its service quality, staff training, hygiene procedures, room maintenance, and guest capacity management. A resort operating at this price level should not leave guests feeling that they have not received the value they paid for.