Hello, My name is Güzide Ece Akıncı I stayed at your hotel for one night on 22/06/2024. When I received my vehicle, which I handed over to the valet as intact at the hotel entrance, on 23/06/2024, I detected a large fracture in the windshield. At that time, with the knowledge of Mr. Utku, who was in charge of the valet, and Mr. Yiğit, who was in charge of the hotel, it was determined that my vehicle was damaged while under the responsibility of the valet and the attached report was kept. I was then given the contact information of Mr. Polat, who is responsible for valet services. As of that date, I was delayed every week for a different reason related to the repair of the vehicle. In our last meeting with Mr. Polat, he said that the hotel's payment day was Wednesday and that he would get back to me as soon as he heard from the operations manager. Afterwards, he said that he would get back to you in the same way, but I never received a solution. Therefore, I tried to reach the hotel operations manager via e-mail. When I contacted the service, I was informed that no return was made to them. I have been trying to manage with broken windshield for more than 3 weeks. I kindly request your feedback on the subject.
At the Renault service center, my car’s windshield was broken. On September 19, 2024, I took my car to the Renault dealership in "Gaziantep İmam Kayalı" for its annual maintenance. I handed over my car at 13:15 at the registration desk. The authorized personnel took the car and left it in the repair...
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I reside in Didim, Aydın, which is 179 km away from Izmir. On July 11, 2023, I left my car at the authorized service center of Citroen in Karşıyaka, Izmir, for a windshield replacement. I also spoke to the service advisor, Tülay, and requested an appointment for the next day regarding the vehicle's ...
I would like to express my deep disappointment following my stay at Naz City Hotel in Istanbul. On July 19th, 2025, we entrusted our vehicle to the hotel’s valet service, as advertised in the listed amenities. When the car was returned to us, we immediately noticed a fresh scratch on the front, alon...
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