Domino's Pizza Delivered Late, Def Not Customer-oriented Approach

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placed an order at the Okmeydanı branch, being informed that my order would be delivered within 40 minutes, it has now been two hours, and there is still no sign of it. When I called to inquire about the delay, the response I received was indifferent and almost mocking. They casually stated that life doesn't always go as planned and asked me to be patient. expected a more responsible and customer-oriented approach from a service provider. The dismissive attitude of the manager and assistants further aggravated the situation. It's disheartening to see such a lack of accountability and commitment to timely service.

December 17, 2023 11:18 AM (14 hours after complaint)

Dear Sercan Ç., We have received your complaint, thank you for your feedback. We will reach out to you as soon as possible to ensure the continuity of our service quality. Sincerely, Domino's Pizza Customer Service

Hello, Our customer has been called, but could not be reached. Best regards, Domino's Customer Service

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