ID:28574934

Domino's App Payment Glitch

profile
Merve
Domino's Pizza
April 23, 2024 4:23 pm
26

With my personal email account, I tried to make a purchase on the Domino's app on April 23, 2024, after adding ₺513 to the Domino's wallet. Unfortunately, I repeatedly came across an error message that informed me of an unexpected service error. I reached out to Domino's customer service using the provided number, and they recommended attempting to place the order directly on their website. After trying several times, I couldn't achieve the desired outcome, so I asked for a refund of my payment. I was informed that the refund would be processed within 3 days. I find this situation to be completely unacceptable. It's incredibly frustrating to have to wait for a refund when there's no reason for the delay. Furthermore, I'm already frustrated by the unsuccessful order I had planned to make.

Domino's Pizza Logo
Domino's Pizza
April 23, 2024 5:14 pm (50 minutes after complaint)

Dear Merve Ü., We have received your complaint, thank you for your feedback. We will reach out to you as soon as possible to ensure the continuity of our service quality. Best regards, Domino's Pizza Customer Service

Domino's Pizza Logo
Domino's Pizza
April 23, 2024 8:59 pm

Hello, Customer satisfaction has been achieved by discussing with our customer. Best regards, Domino's Customer Service

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

4
Özgür is satisfied with the result
Resolved

Domino's Pizza Wallet Refund Delay

profile
Özgür
Domino's Pizza
March 02, 2024 4:04 pm
61
"It's been a week. There is still not the slightest progress. I call and ask how much longer I will have to wait. They say, "Well, let's also get approval from the branch." The manager is supposed to come at 5:00 PM. They will give information once they arrive. It will be checked. It's the 7th day and we are still where we started. Shame on them. I have nothing more to say."
Domino's Pizza Wallet Refund Delay
Domino's Pizza Wallet Refund Delay
1
Ali is completely dissatisfied with the result

Delay in Refund for Undelivered Pizza by Domino's Pizza

profile
Ali
Domino's Pizza
June 11, 2023 4:29 pm
58

I placed an order through Domino's Pizza app on 24.04.2023 but the pizza was not delivered. Although it has been about 2 months for the refund and I have called customer service and emailed many times during this period, no refund has been made yet. Each time I get the answer that the process is in ...

Domino's Pizza Wallet Application Credits Refund Is Awaiting

profile
Kübra
Domino's Pizza
June 11, 2023 10:04 am
54

On 08.06.2023, I uploaded money to Domino's wallet application 240 TL. Later, they said that this application was not used in my region and then I asked for a refund, but my refund has not been made yet. They make a wallet account application, there is no application in the dealers, and we customers...

Domino's Pizza Delayed Refund for Over a Month

profile
Nare
Domino's Pizza
August 07, 2023 10:34 am
65

I am very unhappy with the way Domino's Pizza has handled my refund request. It's been over a month since I requested a 399 TL refund, and they still haven't deposited the funds into my bank account. Despite numerous attempts to contact their customer service, I have received no response, and no one...

Video Complaints

Domino’s Delivered Cold, Inedible Food via Yemeksepeti, and My Refund Request Was Rejected video cover

Domino’s Delivered Cold, Inedible Food via Yemeksepeti, and My Refund Request Was Rejected

profile
Öyküm
Bone Found Inside Domino’s Order video cover

Bone Found Inside Domino’s Order

profile
Cihad
Domino’s Pizza Arrived Undercooked—Raw Dough & No Parmesan video cover

Domino’s Pizza Arrived Undercooked—Raw Dough & No Parmesan

profile
Ekrem
Report a Similar Issue