I'm on the DistroKid Ultimate – 10 Artists plan, and I've been dealing with serious account and payment issues since February 27th. I can't withdraw the $766 sitting in my DistroKid balance, and I can't update my Tipalti account either. The bank account that was previously linked to my studio got closed, so I entered my personal bank details — the same ones I used when I bought my membership — and after that, my account became essentially locked for withdrawals and updates. My profile keeps showing a warning that says my payment provider was temporarily unable to send money to my account, and to check back later or contact support if I'd been seeing it for a few days. I've been seeing that message for weeks, I can't withdraw my money at all, and on top of that, I was still charged twice for my annual plan.
I also ran into a serious problem with my annual plan renewal and an upgrade offer. My annual fee was charged twice — once for $79.99 and once for around $157–$159. The $79.99 was refunded, but the higher charge was not. During the upgrade process, I saw a clear message stating that if I upgraded my plan within that upgrade window, I would receive a 100% refund on my current plan. I had already renewed my membership, but since it clearly stated I'd get a full refund if I upgraded to the Ultimate 10 Artists package, I went ahead and paid the higher amount. Even so, only $79.99 was refunded to me — the rest has not been returned.
On top of all this, when my payment due date came around, my songs were pulled from digital platforms and became completely unavailable. After I made the payment, I was told the situation would be resolved within a few days, but more than 20 days have gone by and my releases still aren't back up. Some of these tracks have millions of streams, and having them offline for this long has caused me serious financial damage and lost income.
I've now been dealing with this for about 33 days. Throughout this entire time, I've contacted DistroKid support repeatedly — through email and every other channel I could find — and I have not received a single response from a real representative. My issues with withdrawals, Tipalti updates, double billing, and song availability all remain completely unresolved, and I can't get anyone on the line.
I'm formally requesting that my Tipalti and payout access be restored immediately, that my songs be reactivated on all platforms as soon as possible, and that I receive the full refund that was promised during the upgrade window for the higher annual fee — in addition to the $79.99 already refunded. I also need a clear fix for the persistent payment warning on my profile, and proper compensation or at least a formal explanation for the financial losses caused by my high-streaming tracks being taken offline. If this situation isn't resolved promptly and to a satisfactory degree, I will have no choice but to pursue legal action to protect my rights and my income.
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