DHgate Released Payment to Seller for Undelivered Order
DHgate Order Tracking: YY218926722CN
This order was never delivered to me, yet the DHgate system marked it as delivered.
When the package arrived in Turkey, I was asked to pay a mandatory customs broker/customs handling fee. This fee was higher than the value of the product itself, so the package was not released to me. This was not my personal choice—it was a legal requirement.
The package is not lost; it was not delivered and is currently in the return process. Despite this, DHgate has already released the payment to the seller.
When I left a review stating that I did not receive the product, my comments were deleted. Before the reviews were removed, the seller promised to resend the item. After the reviews were deleted, the seller withdrew that promise.
Friends, I'm sharing this for those who experience the same situation: my money was refunded months later. I had filed a spending dispute with Ziraat Bank. Meanwhile, the shipment was waiting at customs. When I called customs, I was told that China had not accepted the shipment and that it would be destroyed after a certain period. Still, I trusted that the bank would defend me because the PTT records clearly showed that I had not received it. After two months without any response, I called the bank to ask. I was told that because China did not accept it, the matter could go beyond the bank and I would need to file a lawsuit. However, if I hadn't been informed about the PTT issue, I wouldn't have known the outcome could be negative. I applied to the Consumer Arbitration Board. I shared the necessary receipt and PDF information. I stated that Ziraat Bank had not defended me properly. As a result, within just a few days, DHgate refunded my money. I learned that a spending dispute can be resolved within 3 to 6 months, but I don't know whether it was the bank or the Consumer Arbitration Board that made it happen. I am very pleased and happy that my country has the right to file complaints, petitions, and appeals and that they are protected. I thank my country's legal system very, very much. I thank the Consumer Arbitration Board a lot. I also extend my thanks to Ziraat Bank despite everything.