I purchased the Delonghi Magnifica Evo S CAM290.81 coffee machine, expecting the quality and customer care that comes with such a reputable brand. Unfortunately, just one month into use, the milk container cracked on its own while attached to the machine—no impact, no drop, no misuse. We heard a sound, opened the machine, and found the container visibly cracked. Naturally, we contacted customer service thinking it would be covered under warranty.
To our surprise, the service team immediately blamed us, calling it a user error without even checking. We pushed back and asked them to take it in for inspection, clearly stating that it hadn’t been dropped or mishandled. After inspection, they quoted ₺3,250 for a replacement, claimed the part wasn’t in stock, and told us the milk container is an “accessory” and not covered under warranty.
I just bought a Delonghi Magnifica Evo Coffee Machine that comes with a milk container. After some time, it needed a new milk filter. When I reached out to the authorized service, they said they didn't have the spare part and told me to bring the whole machine. I told them that I only needed the rep...
We bought the "Delonghi ECAM290.61.SB Magnifica Evo Automatic Coffee Machine" from Media Markt. On the second day, the pump stopped working at first at the top and then, after I tried turning the machine off and on again, at the bottom. During the last session, the machine gave a warning and wouldn'...
On March 7, 2025, I purchased the Delonghi Magnifica Plus automatic coffee machine from MediaMarkt. By March 13, after using it only 2–3 times, the machine started showing constant error messages, failed to dispense coffee despite grinding it, and sent all grounds directly into the waste bin. Half a...
I bought the Delonghi Magnifica Plus coffee machine on 09/19/2024. My product had problems turning itself off and on. The authorized service diagnosed an electronic fault. I was called by the Delonghi Turkey distributor and they stated that they could not do it because they could not supply the part...
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