The frothing function of my Delonghi Dedica EC 685 machine began to fail after a couple of uses. I sent the device to the official repair center, and after two months of back-and-forth, they finally fixed it. Authorized service performed additional maintenance in addition to part replacements and is now demanding payment since it is not covered by the warranty. I have not been able to get in touch with Delonghi's customer service department thus far. Because I have faith in the brand and have purchased this product, I hope the company will fix the issue. Putting faith in the product's warranty and its service network instead of depending only on authorized service is perfectly acceptable in my book.
My brand new Delonghi EC 680 Espresso Machine arrived on August 18, 2023, and it came with a bunch of issues. Even though I tried to fix the machine with Media Markt's customer service, it still didn't work. I took their advice and personally brought it to the authorized service center where they re...
I bought the Delonghi EC685 Espresso Machine in December 2019 because I already had a few other coffee gadgets. The coffee machine we have at home is only used by two of us. We always make sure to clean it with Delonghi's recommended cleaning products. However, in May 2023, the machine suddenly stop...
On 10.05.2025, my Delonghi coffee machine (ECAM310.80. SB), which I bought from Teknosa Forum Istanbul store, gave an error after just a few uses and now no operation can be done. When I call customer service, they insist that the product should be sent to the technical service. I preferred the Delo...
On December 31, 2024, I purchased a Delonghi BCO421 coffee machine directly from their website. Upon filling the espresso water reservoir, I noticed it was leaking even before attaching it to the machine. When I contacted customer service, they told me the product must be sent to an authorized serv...
The water tank on my Delonghi VVX1885 iron, which I bought in 2016, has broken. I couldn't find the product at the authorized service centers, so I contacted customer service to get a replacement part. Surprisingly, they said they don't have the part in stock and can't get it. What do they suggest? ...
Comments