Frothing errors in Delonghi Dedica EC 685

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October 02, 2023 2:12 pm
28

The frothing function of my Delonghi Dedica EC 685 machine began to fail after a couple of uses. I sent the device to the official repair center, and after two months of back-and-forth, they finally fixed it. Authorized service performed additional maintenance in addition to part replacements and is now demanding payment since it is not covered by the warranty. I have not been able to get in touch with Delonghi's customer service department thus far. Because I have faith in the brand and have purchased this product, I hope the company will fix the issue. Putting faith in the product's warranty and its service network instead of depending only on authorized service is perfectly acceptable in my book.

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