I purchased Oxelo skates on 19.09.2024 with order number TR3017580947, and within less than a month, the clip shown in the picture broke. Despite paying ₺1790 and trusting Decathlon's reputation for quality, they are not providing any help with replacement parts, exchanges, or refunds. The skates turned out to be even less durable than cheaper, non-branded products. Decathlon is refusing to stand behind their product and won’t assist with a replacement or refund. I expect Decathlon to uphold their brand’s reputation and provide a proper solution by replacing the defective skates.
I placed an order for Oxelo brand roller skates through Decathlon, which was marked as delivered on October 25, but I never received the product. My order number is linked to the email address b*[email protected] **. I had the item shipped to my address in Karaman city center and paid $85 USD via credi...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...
I bought a pair of shoes from Decathlon's Bakırköy Marmara Forum store and later exchanged them at the Bakırköy Carousel location. When purchasing, they never gave me a receipt or invoice, instead saying that all returns and exchanges are managed through my Decathlon card. Now that my shoes have rip...
I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...
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