Decathlon Charged Me to Repair My Quechua Tent Under Warranty


I just bought an Arpenaz 4.1 Freshblack tent from the Decathlon Trendyol store. I noticed that the tent pegs were missing when I attempted to set it up over the weekend. When I contacted customer service, they stated that the tent arrived in a sealed box, implying that the pegs were included. They advised me to file a return request and order a new one. Seriously, I have to dismantle the entire tent, wait for the return approval, and then reorder, all for a missing 200 TL part that they may or may not have in stock! I still can't believe I'm in this situation. My problem would be solved instantly if they could just send me the missing tent pegs. The aggravation of having to go through the return and reordering process is unnecessary and time-consuming. Decathlon should accept responsibility for the missing parts and offer a simple solution.


I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...
I opted for in-store pickup at Decathlon for a new jacket, but to my surprise, an alarm went off as I left the store. When I asked the staff about it, they casually mentioned that it happens when you choose in-store pickup. I trusted their explanation and went on my way. I purchased the jacket in Es...
From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...
We went to a Decathlon store to buy a tent. A staff member in the tent section told us that a brand-new tent, priced around ₺25,500, had been purchased online by another customer and returned because it was too large. Since the package had been opened, they offered to sell it to us for around ₺20,00...
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