Decathlon Charged Me to Repair My Quechua Tent Under Warranty
On June 7, 2025, I bought the 4-Person Camping Tent – 1 Room – Arpenaz 4.1 Fresh&Black – Quechua from Decathlon. During the very first use, the tent pole cord snapped. Hoping they would assist, I took it back to the store where I bought it. At first, they were very polite and attentive, saying things like, “You did the right thing by bringing it in,” and assured me the issue would be resolved quickly. They took the tent to the repair workshop and used the repair kit that apparently comes with the product to reattach the cord. Just as I was thinking how helpful they were, they suddenly handed me a bill for ₺250. When I asked why I had to pay, since the product was still under warranty and no prior mention of a fee was made before the repair, I was told nothing helpful. If they had informed me, I could have used the repair kit myself. When I objected to the charge, the technician's attitude instantly changed—he started speaking harshly, raising his voice, and even said things like, “Go ahead, complain wherever you want.” Worst of all, he spoke to me in a commanding tone as if giving orders to a subordinate. Because of this disrespectful behavior, I returned the ₺1510 worth of products I had just purchased, and I’m also considering returning the ₺11,900 tent.
They called and said they were sorry for what happened, that they would take the necessary action, and that they would refund the amount paid, and they apologized. I would like to thank Decathlon here for their attention and care.
Hello Mr. Mahmut, As a result of the discussion regarding your request, your complaint has been resolved. We are here for a better shopping experience. Thank you for your understanding during this process. We wish you healthy and sporty days!
