I bought a racket at the Decathlon store in Izmir's Karşyaka hilltown a month ago, and the handle has already broken. When I went back to the store to get a new one, they asked for the receipt. Even though they had the receipt with their brand name and the date they bought it, they wouldn't take the exchange. Even though I have been a loyal customer for years, Decathlon has let me down. It is wrong for a company to sell products that are broken and then refuse to fix them. If they don't replace the broken racket they sold me for free, I will never buy from this brand again. I will keep you updated regarding the problem.
I bought a pair of shoes from Decathlon's Bakırköy Marmara Forum store and later exchanged them at the Bakırköy Carousel location. When purchasing, they never gave me a receipt or invoice, instead saying that all returns and exchanges are managed through my Decathlon card. Now that my shoes have rip...
I am reporting a significant issue with the Çorlu Decathlon store, which has refused to even examine a product I purchased from Decathlon Bulgaria five months ago, despite me having the membership details and receipt. The Velcro on the product has torn, indicating a potential manufacturing defect. ...
I bought a pair of Quechua outdoor boots at the Decathlon in Antalya Erasta AVM. The soles of the boots broke in half after only two days of use. This was a very bad thing to happen. When I went back to the store the next day, the clerk told me they couldn't take the item back because it had already...
I recently bought a pair of Adidas shoes from the Decathlon store, and after just 2 or 3 wears, they fell apart. I took the shoes back to the store with my receipt, expecting a quick resolution. However, it’s been 20 days and they still haven’t provided a solution. I also wrote a complaint on bilgiv...
I had an unfortunate experience with Decathlon, where I spent 6-7 thousand liras on sports equipment within 2 weeks. The late delivery was tolerable, but the real issue arose when I found that some of the products, including fitness mats, pilates balls, and pilates rings, arrived with clear defects....
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