I recently made a ₺10,000 purchase at Decathlon, and during the self-checkout process, I was automatically redirected to an ad, which led to me unintentionally signing up for a game. While the self-checkout system might work well for some, it’s essential to consider those who struggle with it. My 63-year-old mother, for example, wants to shop on her own but can’t because of the system. There should be at least two staffed counters available at all times.
From what I’ve observed, many customers are having trouble with the self-checkout, and one employee simply isn’t enough to assist everyone. This system should be making things easier, not more difficult. I’m confident that Decathlon, as a reputable company, will address this issue and implement changes to improve the shopping experience. I look forward to seeing a positive resolution.
When I went to Decathlon in Eskişehir Espark, I noticed the new cash register system had been implemented. I wanted to complete my shopping at the cash register where my items were stored, but I was told that this station was only for returns and exchanges, not for regular purchases. However, I then...
I would like to report a serious ethical and commercial issue concerning a Decathlon staff member named *** who works at your Ankara One Tower store. ...
On May 28, 2024, I placed an order for a product worth a total of 2700₺ through the Decathlon mobile application with the order number tr2678468837. However, hours later (maybe even a day later because I checked the application the next day), the order appeared in the "My Purchases" section. Up to t...
I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...
On November 16, 2024, I bought basketball shoes for my child from the Decathlon store in Bursa. I later saw the same product online for ₺100 less. I don’t understand why I paid ₺100 more in the store. I am requesting a correction and a refund of the price difference. Why is there a price difference ...
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