Unable to Use Darkorbit R Pin Despite Purchase

I bought a R Pin for Darkorbit for ₺1759. Even though it appeared to be in stock, I was later told that it's not available. The customer service representatives have been extremely unhelpful, consistently responding with "no stock" and failing to provide any solutions. No one bothers to respond to emails. I just want this sorted out. Up until now, there haven't been any suggestions or solutions given.
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