CVwizard Did Not Process My Refund After Complaint Withdrawal, Request Solution

I am writing regarding a €19.99 charge for a CVwizard service processed via Mollie on 19 July 2026, and the way CVwizard (Resumedia B.V.) handled my previous complaint. After I submitted a complaint on Xolvie about this payment, your support agent, Danny van Tol, explicitly promised me in writing that I would receive a full refund of €19.99 if I withdrew my Xolvie complaint. Relying on this written promise, I deleted my complaint exactly as requested. Despite this, my bank has now officially confirmed that CVwizard never initiated any refund for the €19.99 transaction, and no such amount has reached my account. I contacted your customer service again, but since yesterday I have not received any reply to my emails. By promising a refund in writing in exchange for deleting an online complaint, and then failing to carry out that refund, CVwizard is using misleading and deceptive tactics to clean up its online reputation while keeping consumers’ money. This behavior is unacceptable and damages trust. I therefore demand that CVwizard immediately honours the written agreement made by your agent, and manually transfers the full €19.99 refund directly to my active Revolut IBAN: NL79REVO84584162** without any further delay. I also request a written confirmation once the transfer has been completed.