CVwizard Subscription Charge Appears Without Authorization

I am filing a complaint regarding unauthorized and unjustified payments taken by CVwizard from my bank card. I attempted to use the CVwizard website only once on September 6, 2025, but I could not successfully use the service due to an error on the site. At that time, $0.99 was taken from my card, and despite my attempts to correct the issue, nothing worked, and I did not continue to use the website. Several months later, on January 10, 2026, an amount of $19.99 was withdrawn from my card without my consent or any prior notice. The payment appears as being taken from Amsterdam, NLD, and the card used is issued by Victoria Bank in Moldova. I have not used the service since my first unsuccessful attempt, and I did not knowingly activate or approve any ongoing subscription that would justify this charge. For several days, I have been sending multiple messages to CVwizard support about these payments, but I have received no response at all. This lack of communication is very concerning, especially considering that money has been taken from my account without clear authorization, and I cannot delete my account or properly cancel anything from the website. I request a full refund of all amounts taken from my card, including the initial $0.99 and the later $19.99 charge, the immediate cancellation of any subscription or paid plan linked to my card or account, and a written confirmation that my account is fully cancelled and that no further money will be withdrawn from my card. I also want to be assured that my personal and payment data have been removed from your system so that I am no longer tied to your service in any way.