I was charged by CoolDrama unexpectedly—what can I do to dispute it?

If CoolDrama charged you unexpectedly,

Review the transaction first;

• Check:
– Your CoolDrama account and subscription settings
– Your App Store or Google Play purchase history
– Whether a trial or subscription is active
– The charge date, amount, and payment method

• Confirm:
– Whether you previously started a trial
– Whether auto-renewal was enabled
– Whether the charge was processed by CoolDrama, Apple, or Google
– Whether anyone else with access to your account could have made the purchase

Gather evidence;

• Save screenshots showing:
– The unexpected charge
– Your subscription status
– Your purchase history
– Any cancellation or refund request

• Keep:
– Transaction IDs
– Payment receipts
– Charge date and amount
– Previous support conversations

Contact CoolDrama support;

• Request:
– An explanation of the charge
– Cancellation of any active subscription
– A refund review
– Confirmation that no future charges will occur

If the issue remains unresolved, consider filing a complaint on Xolvie to pursue a resolution.