Brand Overview: cooldrama
cooldrama is a mobile entertainment platform and application that provides streaming services for short dramas, mini-series, and movies. The brand is owned by Han Book Pte. Ltd. and was launched around 2022.
Contact Info
The official customer support email for the brand is [email protected].
Currently, there is no phone number publicly available for customer service.
Industry and Operations
cooldrama operates in the mobile entertainment and digital streaming industry. It is designed to offer quick, bite-sized entertainment for users looking for brief viewing sessions on their mobile devices.
- Specializes in vertical-format short movies and TV mini-series.
- Offers a freemium business model with access to both free and premium VIP content.
- Processes payments and auto-renewable subscriptions directly through Google Play and the Apple App Store.
User Sentiment
Overall user sentiment reflects significant frustration regarding the app's billing practices and customer support reliability. Many users report feeling misled by the subscription terms and face challenges when trying to resolve financial disputes.
- Unexpected auto-renewals and unusually high monthly subscription charges.
- Extreme difficulties in canceling active VIP subscriptions through app store settings.
- Unresponsive customer service when users reach out for billing help or refund requests.
Share Your Experience
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