Unhappy with Converse Warranty! Cracked Shoes, Replacement Refused
I got myself a pair of Convers shoes that I really liked, but after only a few months, I noticed some tiny cracks on the front and sides. Even though the warranty was still valid, my request for a replacement product was rejected. This issue, which came from the company, ended up costing us a lot. I'm really bummed out that these cracks showed up even though I hardly wore the shoes. I had assumed this brand would endure for a lifetime, but it didn't even make it through a year. If I don't receive a new product, I'll make sure to file a complaint with Consumer Rights. Please do what needs to be done.
Dear Customer, We would like to express our regret for the negative experience you have had. Necessary investigations will be conducted regarding the notification you have provided, and you will be contacted as soon as possible. Thank you for your understanding. Best regards, CONVERSE Customer Service
Dear Valued Customer, You have been contacted and informed regarding your request. Thank you for your understanding. Best regards, CONVERSE Customer Service
I was told that I have the right to return it again, but I was also told that I would get the same result even if I returned the product again. The supplier site did not give me a return code and my problem was not resolved.
