Converse Shoes Ripp - 3-Month Inspection, No Replacement

On my daughter's 14th birthday, she was given a pair of Converse shoes. I can't convey how excited she was. However, after a while, we noticed the shoes tearing apart. There was an issue where both shoes opened equally. With the gift receipt, I proceeded to the Converse store at Emaar Mall to have the shoes examined. Allow me to share my experience. Whoever purchases the product gets their phone number registered in the system, and messages are delivered to that phone. In other words, you should call the individual who provided you with the shoes and say, "We discovered a problem with your shoes and sent them for inspection; could you please share the message you received with us?" Don't wait for the message to arrive; it won't. You must contact us to find out the result of the examination. When the examination findings are negative, you are informed that a second examination is required. However, because the purchaser's phone number is always stored in the application, the message gets delivered to that phone. So, once again, you contact the person who gave the gift and request the message code. When both examinations provide negative results, you find that you have a fresh examination, but you must travel to the store to pick up and deliver the shoes. I sent the shoes for evaluation on December 4, 2023, and it took three months. The examination result letter is dated March 3. I don't see why a product is checked three times and for such long lengths of time. My daughter, who was looking forward to the replacement, was quite sad. We will not buy any more Converse products because my daughter's other shoes do not have tears, but the Converse sneakers do. You will not receive any examination results until you request them. You always have to call to find out the outcome. However, I'd want to appreciate the Converse store in Emaar Mall for their care. They answered every phone immediately and greeted me with a smile at the store.