On my daughter's 14th birthday, she was given a pair of Converse shoes. I can't convey how excited she was. However, after a while, we noticed the shoes tearing apart. There was an issue where both shoes opened equally. With the gift receipt, I proceeded to the Converse store at Emaar Mall to have the shoes examined. Allow me to share my experience. Whoever purchases the product gets their phone number registered in the system, and messages are delivered to that phone. In other words, you should call the individual who provided you with the shoes and say, "We discovered a problem with your shoes and sent them for inspection; could you please share the message you received with us?" Don't wait for the message to arrive; it won't. You must contact us to find out the result of the examination. When the examination findings are negative, you are informed that a second examination is required. However, because the purchaser's phone number is always stored in the application, the message gets delivered to that phone. So, once again, you contact the person who gave the gift and request the message code. When both examinations provide negative results, you find that you have a fresh examination, but you must travel to the store to pick up and deliver the shoes. I sent the shoes for evaluation on December 4, 2023, and it took three months. The examination result letter is dated March 3. I don't see why a product is checked three times and for such long lengths of time. My daughter, who was looking forward to the replacement, was quite sad. We will not buy any more Converse products because my daughter's other shoes do not have tears, but the Converse sneakers do. You will not receive any examination results until you request them. You always have to call to find out the outcome. However, I'd want to appreciate the Converse store in Emaar Mall for their care. They answered every phone immediately and greeted me with a smile at the store.
Based on our phone conversation last night, I am sending the requested photos as an attachment.
Even though I used the product very cleanly and carefully, the sole of the Converse shoe I purchased 10 months ago came off as a manufacturer's fault due to the use of poor-quality materials. I sent the product to be examined under warranty for two years (supposedly). They simply opened the box and ...
I purchased two pairs of shoes from Converse's website (E*** Perakende in Turkey) as a birthday present for my wife. Yesterday evening, at 5:36 PM, I received a notification stating that the shoes had been delivered to me. However, I have yet to receive them. I'm facing the same issue again with Con...
As a result of my application dated 19.04.2025, my Converse shoes—torn at the heel—were inspected and I was informed that the claim was rejected. However, considering I used the product for only a very short period and with great care, such damage suggests a manufacturing defect. I do not accept the...
Buying Converse brand shoes is a serious regret. Definitely do not choose this brand. The seller, Eren Holding, does not stand behind the product either. We bought Converse brand shoes for ₺2,399 from the Converse store belonging to Eren Holding located in Ankara Kentpark AVM on June 23, 2024. As in...
The shoes, which I bought under a 2-year warranty, had their edges and seams come undone within 6 months. I delivered them to your store in Kayseri Forum for examination with document number 1-265575 on May 30, 2023. In the message received on June 6, 2023, it says, "Dear customer, no production-rel...
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