I purchased a pair of Columbia BM1905 Firecamp Remesh black shoes from Columbia’s official website on 09.09.2024. Without even completing one full season of wear, the shoes began to deform around the flex points. After just 3 months of light use, the material started breaking down in a way that’s unacceptable for a shoe priced at ₺8,100.
On 11.03.2025, I brought the shoes to the Columbia store at Bursa Marka AVM and requested an inspection. The result? My exchange request was rejected with the excuse that the damage wasn’t due to a production or material defect. How can a shoe that’s barely worn for three months fall apart, and somehow I’m to blame?
I’ve chosen Columbia for years and paid premium prices because I believed in the quality. If I wanted shoes that deteriorate this fast, I would have bought something much cheaper. Columbia, if you’re lowering your product quality, then your prices should reflect that too.
I expect a full replacement or refund. Stop ignoring your loyal customers and start standing behind your products. I didn’t pay this much just to throw my shoes away after a few months.
In July 2023, I bought a pair of shoes from the Columbia store in Mavişehir. Unfortunately, the sole of the shoes started to deform within three months, by November. I explained the issue to the Columbia store in Mavişehir and handed over the shoes on November 25, 2023, for warranty processing, send...
I purchased a pair of Columbia shoes on June 18, 2024, and within less than a year, the heel areas started to tear—despite regular use and proper care. On March 31, 2025, I returned the shoes to the store for inspection. However, by April 16, they were returned to me along with a report stating that...
In April 2024, I bought a pair of Columbia outdoor shoes, but didn’t start using them until October. After just 2.5 months of light use, the upper part of the shoe developed a hard crease, and the side stitching started to come apart. Not long after, the same issue began on the other shoe as well. ...
I bought a pair of shoes from Columbia Maltepe Park AVM branch on 06.04.2024. Due to wear and tear observed on 12.05.2024, I sent them for inspection. The examination was completed on 20.05.2024, and the product returned to the store on 27.05.2024. Unfortunately, the inspection yielded negative resu...
I bought a pair of Columbia winter shoes for my wife at the end of last winter season, trusting the brand’s quality. Since they were purchased late in the season, they were barely worn. However, despite minimal use, the inside of the shoes started to deteriorate, showing holes and deformation. I ex...
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