On March 21, 2025, I purchased a jacket from the Columbia store in Bursa Korupark Mall. The product was marketed as “lifetime quality,” “ultra durable,” and “waterproof with nano technology.” However, since the season was ending, I only wore the jacket a few times, and within a short period, it began to pill and lose its fabric quality across the entire surface.
On November 29, 2025, I returned the jacket to the store for inspection. During winter, my jacket was held at the store for weeks without any update. After about 15 days with no communication, I personally visited the store. Initially, I was told the same model and color were unavailable and that I could repurchase it for $600 by paying extra, even though I originally bought it for $300. Given inflation, this was not a fair solution. Only after I mentioned filing a complaint with the Consumer Arbitration Committee did they offer a refund.
I officially applied to the Consumer Arbitration Committee on January 8, 2026. During this process, I requested the invoice and inspection report via email. The store confirmed they would send them but never did. As a result, my case was rejected on April 15, 2026, due to lack of evidence. I believe I lost my rights because these documents were intentionally not provided.
After this experience, I no longer wish to shop at Columbia Bursa Korupark Mall. I request compensation based on the current market value of the jacket and that an investigation be conducted to prevent similar issues for other customers.
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