On February 14, 2026, I purchased a Columbia Arctic Crest Down Jacket (model code 2088781429, WO5258, blue color, size XL) from the Columbia store at Samsun Piazza Mall. As someone who has been using Columbia products for a long time, I wore the jacket only under normal conditions, yet stitching failures appeared in two different spots on the front.
As a result, on March 20, 2026, I returned the jacket to the same store where I purchased it, filled out a product inspection form, and sent it in for review under support form number 2-79719. On March 26, I was contacted by phone and informed that the inspection result was denied. However, no explanation was provided for this decision. I do not accept that a product with clearly visible stitching defects can be rejected without any justification.
First, I request a clear and written explanation of why the inspection was denied. Then, if possible, I request a replacement of the product; if that is not possible, a full refund of the amount I paid; and if neither is possible, I request that my product be re-evaluated more thoroughly. My trust in the Columbia brand has been seriously damaged by this process, and I expect my grievance to be resolved as soon as possible.
On February 15, 2026, I purchased a Columbia Delta Ridge II Down Jacket (model WO8412) from the Columbia store at StarCity Mall in Yenibosna, Istanbul, for approximately $231 at the current exchange rate. After wearing the jacket only three times in total, I noticed feathers starting to come out thr...
On December 10, 2025, I purchased a Columbia Men’s Outdoor Polar Fleece Jacket (5170 Winter Pass Reversible Fleece, model 2135651397) from the Jepublic Outlet Center İzmit store. Despite using the product for only a short time, I noticed defects on it and returned it to the store. When I brought th...
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
I bought a jacket from a Columbia store, and despite strictly following the washing instructions, the insulation inside completely clumped up. This is utterly unacceptable! I returned it to the store for inspection, and they had the audacity to reject my claim, blaming me for the defect. It's infur...
I bought a Columbia jacket from the Torium store at the beginning of February. After only about 20 days of light use, I noticed pilling around the left shoulder and along the stitching on the left arm. For a brand that promotes durability and premium quality, this kind of wear in such a short time i...
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