Honey Pop Creamy Lip Gloss by Clinique Cancelled for No Reason at All
I bought the Clinique Pop Plus Creamy Lip Gloss in Honey Pop from the official Clinique seller on the N11 website on the evening of November 8, 2023. I bought it for 233 ₺ using a 40 ₺ voucher that I had in my account. Last night, they told me that my order was confirmed and would be shipped soon. But, they canceled my order the next morning. This discount wasn't a right-away deal but was up for grabs for around 4 hours. If there was a mistake, it should have been fixed in about 30 minutes to an hour. So, I think this wasn't a mistake. I want my product delivered quickly or I want a voucher to buy the product again at the same price. If the brand doesn't give me a solution, I'll reach out to the Consumer Arbitration Committee, which I've already done. I hope that a well-known brand deals with this problem. The order number for my N11 purchase is 207832857111.
Dear Customer, Thank you for reaching out to us. Firstly, we would like to express our regret for the negative experience you have encountered. The issue you experienced was due to a technical glitch with N11. If the problem has not yet been resolved, we kindly request that you send your order number and a summary of the situation. Thank you very much for your understanding and cooperation. Best regards.
Dear Customer, Thank you for reaching out to us. Firstly, we would like to express our regret for the negative experience you have encountered. If you contact N11 Customer Services regarding the situation you have experienced, they will assist you in resolving your issue. If you would like further assistance from us, you can reach us at our Clinique Customer Services hotline. Thank you for your understanding.
