On September 8, 2024, I made a purchase worth 1,965 TL on the Clinique website. Although the amount was deducted from my card, the order was never created. When I contacted customer service, they assured me a refund would be processed. However, it’s been over 10 days, and my bank confirmed that no refund has been issued. I reached out again, explaining that I used reward points on my card, which may expire soon due to the delay, causing further loss. Clinique’s customer service continues to stall, promising it’ll be done "soon." I urge Clinique to expedite the refund, as this delay is unacceptable.
On December 21, 2024, I made a purchase worth ₺4830 on Clinique Türkiye and paid through Iyzico. However, my order is not visible in the "My Orders" section on their website. Despite the payment being immediately deducted from my card, there is no record of my purchase in their system. This lack of...
On November 5, I made a payment via Iyzico to take advantage of a Clinique promotion. The payment was processed late at night, but when I checked my Clinique account the next morning, the order was missing. Upon contacting customer service, I was told the order wasn’t created and that the payment wa...
On November 7, I placed an order from Clinique (order number 6712537820) worth 4065₺, which was shipped via Kolay Gelsin. Despite not receiving the package, I got a message on November 11 stating, "Your package has been delivered to S… Ü… (me)." However, I was out of the country on that date and cou...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
Comments