I placed order number 68465174** on July 7, 2025, and it was delivered today. Upon opening the box, I was shocked to see that the product had been shipped with its cap open. The contents had completely leaked out, soaking the box and the surrounding packaging. It’s clear the product was never properly checked before being dispatched.
I took photos and videos and contacted Clinique customer service right away. Instead of offering a replacement, I was told I had to return the product, wait up to 14 days for a refund, and reorder it myself. There’s no exchange option at all. To make matters worse, I was told I’d have to walk to a courier drop-off point 1 km away from my workplace in this intense summer heat—just because Clinique sent me a damaged item.
I even asked if I could return it with a closer courier service at my own cost, and they said yes—but showed zero concern about making things right. No effort was made to resolve this inconvenience. I’ve shopped with Clinique regularly and never experienced anything like this before. Mistakes happen, I understand that. But to be told I’m “not actually experiencing a loss” and to receive such a dismissive response is unacceptable.
I expect Clinique to acknowledge this shipping error and offer a real solution—such as a direct replacement or at least an easier, compensated return process. This experience has seriously damaged my trust in the brand.
The product I ordered from Clinique 8 days ago has still not been delivered. The shipping company says they did not receive the package from Clinique, while Clinique says that the order was handed over to the courier. Despite contacting Clinique three separate times during this process, I have not r...
I recently placed an order through Clinique’s official online store (Order No: 6881077634) for two Take The Day Off products. Today, when I tried to use them for the first time, I discovered that neither of the caps could be opened. Despite twisting several times, the lids would not budge. While att...
I am absolutely outraged with Sephora! Today, I bought a Clinique moisturizer, and what I received was completely unacceptable. There was no plastic seal or any protective packaging whatsoever. To make matters worse, the box was entirely empty—the actual cream wasn't even inside! How can a store lik...
I purchased a Clinique mascara from Trendyol’s own seller on December 1, 2025. When the product arrived, I noticed that the mascara had no protective seal, which made me unsure whether it had been opened or used by someone else before reaching me. I have never encountered such a hygiene issue with a...
At the end of January 2025, I purchased a tinted lip oil from the official Clinique website (Order No: 6788537686). As of today, the product has chemically separated, indicating that its formula has broken down. I have stored the product at room temperature, following the usage and storage instructi...
Comments