I have paid a significant amount for four creams through the Clinique brand's own website. However, not a single cream has been delivered. The delivery was supposed to be through a courier service called 'Kolay Gelsin,' but the delivery has not arrived. I have been persistently struggling for days to receive my creams. I am faced with sarcastic questions daily, such as 'What was in your package? How many products were in it? Was it a cardboard box or a bag?' In addition, I am being delayed with every call, being told, 'It will be shipped today, it will be shipped tomorrow.' I have informed the responsible party that I believe my delivery is damaged or lost. How can a reputable brand like Clinique collaborate with such an unprofessional courier service and not track the delivery of their products? We trust you and buy your products, but the delivery never arrives. You cannot let customers down like this. I will escalate my complaint to all relevant authorities. Unfortunately, I do not plan to buy from this brand's website again because the ordered products are not delivered, and there is no tracking conducted!
I am filing a complaint regarding a delivery issue I experienced with the Kolay Gelsin courier company. My package containing a Clinique product, with tracking number 154440256, has not been delivered since Thursday. Even though my delivery address is located in Diyarbakır Yenişehir, there has been ...
On November 7, I placed an order from Clinique (order number 6712537820) worth 4065₺, which was shipped via Kolay Gelsin. Despite not receiving the package, I got a message on November 11 stating, "Your package has been delivered to S… Ü… (me)." However, I was out of the country on that date and cou...
I have been trying to make a purchase on the Clinique website, but no matter what I do, the order won’t go through. I’ve tried various products in different combinations, using Safari, Google, Yandex, on both my phone and tablet, even my computer. Despite all these attempts, the checkout process kee...
I placed order number 68465174** on July 7, 2025, and it was delivered today. Upon opening the box, I was shocked to see that the product had been shipped with its cap open. The contents had completely leaked out, soaking the box and the surrounding packaging. It’s clear the product was never proper...
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