I recently placed an order through Clinique’s official online store (Order No: 6881077634) for two Take The Day Off products. Today, when I tried to use them for the first time, I discovered that neither of the caps could be opened. Despite twisting several times, the lids would not budge. While attempting to open them, my hand even hurt from the effort, but I still could not use the products.
I have used the same product before and never encountered this issue, so this is clearly a packaging defect. I paid a total of 2,200 TL for these items, yet I am unable to benefit from them at all.
Although I understand that I may not have a warranty or formal return/exchange right, I consider this a case of manufacturing fault and therefore request a fair resolution. I demand that the products be either replaced with properly functioning ones or that a full refund be issued.
I placed order number 68465174** on July 7, 2025, and it was delivered today. Upon opening the box, I was shocked to see that the product had been shipped with its cap open. The contents had completely leaked out, soaking the box and the surrounding packaging. It’s clear the product was never proper...
I bought a makeup remover from Clinique and simply cannot get the cap open no matter what I try. It’s the press-and-turn type, but it doesn’t budge at all. I’ve tried everything—pressing harder, using a towel for grip, even asking others to help—but nothing works. And to make it worse, it’s not just...
I bought a makeup remover from Clinique, and the cap simply won’t open. I’ve used this product many times before, so I know how it’s supposed to work, but no matter how hard I try, it won’t budge. I even asked friends, both men and women, to help, but no one could get it open. I visited Sephora and ...
The “Clinique 3-Piece Eye Makeup Favorites Set” that I purchased through Hepsiburada on November 8 was delivered to my address in Salihli, Manisa. My order number is 448 023 974 3. The box contained three products, but none of the items had a protective seal. Seeing Clinique products without protect...
On May 13, 2025, I purchased a Clinique Moisture Surge cream from Clinique Turkey’s official website. When I opened the product, I immediately noticed that the cream had a gritty, uneven texture, which made it unsuitable for use. Because of this, I have not applied it to my skin at all. There were ...
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