My Chery Tiggo 8 gave a transmission error at just 23,000 kilometers, which is extremely disappointing for a relatively new vehicle. I had the car towed to the Samsun BLF Chery service center, where I was told that the part needed for repair is not currently in stock.
They informed me that they would try to source the part from other dealerships. If that fails, the part will have to be ordered from abroad—with an estimated wait time of up to a month. That’s an unreasonable delay for a transmission issue, especially on a car that hasn’t even reached mid-mileage.
This situation clearly points to a serious parts supply problem in Chery’s after-sales network, and it’s the customers who are paying the price. If a vehicle develops this kind of issue at 23,000 km, what should we expect at 50,000 or 100,000 km?
I expect Chery Türkiye to take immediate action, accelerate the parts delivery, and provide a temporary replacement vehicle or compensation during this downtime. A modern automotive brand should not leave its customers stranded for a month due to poor logistics. Please take responsibility and resolve this issue without further delay.
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