Chery Tiggo 8 Rear Window Replacement Delay

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Eren
June 20, 2024 12:22 pm
129

On May 20, 2024, I brought my Chery Tiggo 8 Excellent to the Chery service center because the rear trunk window was broken. Even though the service has been great, I've been waiting for a replacement window from another country for more than a month. I've been without my car this whole time and haven't gotten any updates on where the part is or what's going on with it. The Chery service team is quite helpful, but I'm feeling frustrated due to the lack of progress and information.

June 20, 2024 12:50 pm (27 minutes after complaint)

Hello, Eren Z. Your complaint has been received by us. Our Customer Relations Representative will get back to you as soon as possible regarding the matter. Best regards, CHERY TURKEY

June 20, 2024 1:00 pm

Hello, Eren Z. Following our meeting with you, we have forwarded your request to the relevant department. Best regards, CHERY TURKEY

Eren
Eren
June 24, 2024 2:29 pm

Sure, here is the translation: "I was supposed to be contacted today, I am still waiting for the glass."

June 24, 2024 2:49 pm

Hello, Eren Z. Your complaint is still being reviewed by our authorized departments. We will get back to you once the process is concluded. Have a good day. Best regards, CHERY TURKEY

July 31, 2024 4:37 pm

Hello, Eren Z. We tried to contact you for the control and confirmation of your process, but we couldn't reach you. We will try to contact you again later. If you wish, you can reach us for support during this process. Best regards, CHERY TURKEY

November 27, 2024 3:07 pm

Hello Eren Z., We called you to confirm the resolution process of your complaint, but we were unable to reach you. If your issue persists, you can contact us for support. Kind regards, CHERY TURKEY

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