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Fuat is very satisfied with the result
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Chery Has Kept My Tiggo 8 Pro in Service for 45 Days Due to Spare Part Delays

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Fuat
Chery
February 17, 11:34 pm
34

I had an accident with my Chery Tiggo 8 Pro, which I love driving, 45 days ago, and my car still has not been delivered from the service. The reason given is that a spare part was ordered from abroad, but there is no clear information on when it will arrive. This uncertainty makes it impossible for me to plan anything, as I still have no idea when I will get my car back. Despite calling Chery customer service multiple times, no one has provided any assistance. A week ago, they told me they had created a record and would get back to me, but I have not received any response. I am very satisfied with the car, but this spare part issue is truly frustrating.

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Chery
February 18, 11:40 am (12 hours after complaint)

Hello, Fuat G. Your complaint has been received by us. Our Customer Relations Representative will get back to you as soon as possible regarding the matter. Sincerely, CHERY TURKEY 0850 480 74 72

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Chery
February 18, 12:19 pm

Hello, Fuat G. Based on our conversation with you, we have forwarded your request to our relevant department. Best regards, CHERY TURKEY 0850 480 74 72

Fuat
Fuat
February 27, 12:38 am

9 gün önce Beni arayan müşteri temsilcisi "sorununuzla ben ilgileneceğim" dedi ama hiçbir gelişme olmadı ve sorunuma bir çözüm sunamadılar. Üstelik 45 gündür araçsızım ikame araç dahi vermediler. Bir daha da ne bu markayı tercih ederim ne de tavsiye ederim.

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Chery
February 27, 9:01 am

Hello, Fuat G. Your complaint is still being reviewed by our authorized departments. We will get back to you once the process is concluded. Have a good day. Sincerely, CHERY TURKEY 0850 480 74 72

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