Chery Refused Compensation After Factory Paint Defect

Since the date of purchase, I have experienced multiple serious issues with my Chery Tiggo 8 Pro, all of which are manufacturing-related defects. As a result of these problems, I have suffered both financial and personal hardship.

First, my vehicle developed an air conditioning malfunction; instead of blowing hot air when required, it blew cold air. When I contacted the authorized service center, I was informed that the issue was caused by a manufacturing defect and that the necessary part would be replaced under warranty. However, since there is no authorized service center in the city where I live, I was forced to travel out of town multiple times for diagnostics and parts replacement. This caused my vehicle to accumulate unnecessary mileage and resulted in loss of time and fuel expenses.

After the defect was officially acknowledged as a manufacturing issue, I requested that the vehicle be transported to the service center by tow truck. Despite this, my request was denied, and I was forced to take the vehicle to the service center at my own expense. The repair process took three days, and immediately afterward, I had to embark on a long-distance trip under winter conditions.

When I later took my car to a car wash, the staff showed me that the front dashboard panel had not been properly reinstalled after the repair. When I contacted the authorized service center, I was told to bring the vehicle back again — which meant driving approximately 600 km (about 373 miles) once more.

While these issues were ongoing, paint peeling occurred on the left rear door of my vehicle. After conducting research, I discovered that similar issues had been reported in other vehicles of the same model and that this had become a recurring problem. When I returned to the authorized service center, they acknowledged that the paint defect was manufacturing-related and offered to repaint the vehicle.

I agreed to the repainting on the condition that any resulting loss in vehicle value would also be compensated. The vehicle remained at the service center for another three days. However, after the repair, Chery Turkey informed me that repainting under warranty does not create a loss of value and therefore no compensation would be provided.

I purchased my vehicle as flawless and free of paintwork. Due entirely to manufacturer defects, my vehicle has now been repainted, yet the resulting loss in value is being disregarded, and I am being left as the affected customer. My vehicle has suffered multiple manufacturing-related defects. Because there is no authorized service center in my city, I have had to travel out of town repeatedly, accumulate unnecessary mileage, and incur financial losses including fuel, time, and accommodation expenses. The originality of my vehicle has been compromised, and my requests for compensation for loss of value have been denied.

I request that all of the hardships I have experienced — including the diminished value of my vehicle and the financial losses I have incurred — be urgently addressed and compensated. Otherwise, I will exercise my legal rights before the Consumer Arbitration Board, Consumer Court, and other appropriate legal authorities.