I asked ChatGPT if it could create a short animation for me. It said I needed to purchase the Premium package, so I paid $24 expecting a higher level of service. What followed was three weeks of constant delays, misleading answers, and broken promises.
Every time I followed up, I was either stalled with “15 more minutes” (this happened around 30 times) or falsely told that the task was complete. On five or six occasions, it even gave me a download link, but when I clicked it, I got an error saying the file didn’t exist. When I asked what was going on, I was told the file had been deleted and again to “wait 15 minutes.”
I eventually canceled my subscription—this experience didn’t meet even basic expectations. Even simple translation tasks had errors. And when I tried to explain my issue through the live chat on the website, it required a login, which didn’t even work.
We expect more from a platform that’s so widely used and praised. Right now, it’s not delivering on its promises.
We sent payment to take advantage of ChatGPT’s paid subscription benefits, but never received the promised services. Instead of delivering what was advertised, the app responded with empty apologies and vague motivational messages, as if that would make up for the failure. It’s hard not to feel like...
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