Dealing with Charlotte Tilbury has been a pure disaster. My order arrived in a soaking damp and utterly destroyed packaging. Customer support confirmed that a replacement was ready; I followed all the guidelines for a return and replacement. Shock, surprise—after they got my return—they started claiming the item was out of stock. Good, at least I would have my return. But few weeks later? Nobody. To be honest, they seem to simply hang onto people's money as long as they can. Do their finances show cash flow problems? Are they on their way to bust? Not sure, but right now I'm thinking of asking Trading Standards and submitting a case to my bank. Worst business I have ever dealt with!
I had among the worst customer service encounters I have ever had. After already waiting the whole delivery period given on the website, I contacted Charlotte Tilbury to inquire about my order and was informed it hasn't even been dispatched yet. And the sole response I received? "Just wait still ano...
Charlotte Tilbury's service really irritates me. I ordered anticipating it to come on February 12th, but instead the parcel ended up thrown at the door of an arbitrary apartment complex not even mine. Although Charlotte Tilbury declines to accept responsibility or offer a refund, the delivery photo ...
Expecting it to be completely new, I purchased a product in-store but opened it to see that someone had used and returned it. The product was half empty, the wrapper was destroyed, and it was abundantly not in sellable condition. How then did this find its way back onto the shelves? I tried right aw...
I placed an order and received a faulty product, but trying to reach Rituals customer service has been an absolute nightmare. There is no apparent approach to get in touch with them—no live chat, no appropriate phone assistance, nothing! Every time I attempted phoning their supposedly customer suppo...
My latest experience ordering from Rituals' website really let me down. I ordered and paid, but I haven’t heard anything about the state of my item. It’s frustrating to be left in the dark, especially after paying in full. I also tried phoning customer service several times, but I haven't heard anyt...
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