I had among the worst customer service encounters I have ever had. After already waiting the whole delivery period given on the website, I contacted Charlotte Tilbury to inquire about my order and was informed it hasn't even been dispatched yet. And the sole response I received? "Just wait still another five days." Not updates, not apologies, not explanations; simply a total lack of responsibility. Their service for a brand that markets pricey goods is really poor. Should there be a delay, shouldn't you at least let clients know instead of making them pursue you for solutions? It's just another greedy business that just values your money rather than offering good service. ashamed and disheartening!
Dealing with Charlotte Tilbury has been a pure disaster. My order arrived in a soaking damp and utterly destroyed packaging. Customer support confirmed that a replacement was ready; I followed all the guidelines for a return and replacement. Shock, surprise—after they got my return—they started clai...
Charlotte Tilbury's service really irritates me. I ordered anticipating it to come on February 12th, but instead the parcel ended up thrown at the door of an arbitrary apartment complex not even mine. Although Charlotte Tilbury declines to accept responsibility or offer a refund, the delivery photo ...
I placed an order and received a faulty product, but trying to reach Rituals customer service has been an absolute nightmare. There is no apparent approach to get in touch with them—no live chat, no appropriate phone assistance, nothing! Every time I attempted phoning their supposedly customer suppo...
My latest experience ordering from Rituals' website really let me down. I ordered and paid, but I haven’t heard anything about the state of my item. It’s frustrating to be left in the dark, especially after paying in full. I also tried phoning customer service several times, but I haven't heard anyt...
On May 24, 2025, I lined up at 8:30 AM outside IstinyePark mall for Nars’ advertised “first 50 people receive a gift card” event. I was 7th in line, yet because I wasn't a mall employee, I was not allowed to wait inside. Meanwhile, store staff from other retailers entered early using employee badges...
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